Privacy Policy - High Roller Casino

Last Updated: December 23, 2026

At High Roller Casino, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how High Roller Casino Canada collects, uses, stores, and protects your data when you use our online casino services. By accessing the High Roller Casino online platform, you consent to the data practices described in this policy. We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and all applicable Canadian privacy laws.

1. Information We Collect

High Roller Casino collects various types of information to provide and improve our services, ensure security, and comply with legal obligations. The information we collect includes:

1.1 Personal Information

When you register an account with High Roller Casino Canada, we collect:

• Full name and date of birth (to verify age and identity)
• Email address and phone number (for account communication)
• Residential address (to confirm Canadian residency)
• Government-issued identification (passport, driver's license, or provincial ID for KYC verification)
• Payment information (credit/debit card details, e-wallet information, bank account details)
• Username and password (encrypted for security)

1.2 Technical and Usage Data

When you use the High Roller online casino platform, we automatically collect:

• IP address and geolocation data (to verify Canadian jurisdiction)
• Device information (operating system, browser type, device model)
• Cookies and tracking technologies (session IDs, preferences, analytics)
• Gaming activity (games played, bets placed, wins and losses)
• Transaction history (deposits, withdrawals, High Roller casino bonus claims)
• Communication logs (customer support interactions, emails, live chat transcripts)

1.3 Marketing and Promotional Data

If you opt-in to receive promotional communications from HighRoller Casino, we may collect:

• Marketing preferences and consent records
• Response data to promotional campaigns and High Roller casino bonus offers
• Behavioral data for personalized marketing

2. How We Use Your Information

High Roller Casino uses your personal information for the following purposes:

2.1 Account Management and Service Provision

• Creating and managing your High Roller Casino account
• Processing deposits, withdrawals, and financial transactions
• Verifying your identity and age (18+ requirement in Canada)
• Providing customer support and responding to inquiries
• Processing High Roller casino bonus claims and promotions

2.2 Legal Compliance and Security

• Complying with Canadian anti-money laundering (AML) and know-your-customer (KYC) regulations
• Preventing fraud, unauthorized access, and suspicious activity
• Enforcing our Terms of Service and Responsible Gaming policies
• Cooperating with law enforcement and regulatory authorities when required
• Maintaining gaming integrity and fair play at High Roller online casino

2.3 Marketing and Communications

• Sending promotional offers, High Roller casino bonus notifications, and newsletters (with your consent)
• Personalizing your gaming experience based on preferences and activity
• Conducting market research and analyzing user behavior
• Informing you about new games, features, and updates at HighRoller Casino

2.4 Platform Improvement and Analytics

• Analyzing website traffic and user engagement
• Improving game selection and user interface
• Optimizing platform performance and security
• Developing new features and services for High Roller Casino Canada

3. How We Share Your Information

High Roller Casino does not sell your personal information to third parties. However, we may share your data with trusted partners and service providers under the following circumstances:

3.1 Service Providers and Business Partners

• Payment processors (to facilitate deposits and withdrawals)
• Identity verification services (for KYC and age verification)
• Game developers (to provide gaming content on High Roller online casino)
• Customer support platforms (to manage inquiries and live chat)
• Marketing and analytics providers (to deliver targeted campaigns and analyze performance)
• Cloud hosting services (to store data securely)

3.2 Legal and Regulatory Requirements

We may disclose your information when legally required:

• To comply with Canadian laws, regulations, and court orders
• To respond to government or regulatory requests
• To prevent fraud, criminal activity, or threats to public safety
• To enforce our Terms of Service and protect High Roller Casino's legal rights

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity. You will be notified of any such change via email or a prominent notice on the High Roller Casino website.

4. Data Security and Protection

High Roller Casino employs industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

While we implement robust security measures, no online platform can guarantee 100% security. You are responsible for maintaining the confidentiality of your High Roller Casino account credentials and should notify us immediately if you suspect unauthorized access.

5. Data Retention

High Roller Casino retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and comply with Canadian legal obligations:

• Active accounts: Data is retained for the duration of your account activity
• Closed accounts: After account closure, we retain certain data for up to 7 years to comply with financial record-keeping and AML regulations
• Transaction records: Financial transactions are retained for 7 years as required by Canadian law
• Marketing data: If you unsubscribe from marketing communications, your data is removed from promotional lists within 30 days
• Legal disputes: Data may be retained longer if required for legal proceedings or regulatory investigations

6. Your Privacy Rights

Under Canadian privacy law (PIPEDA), you have the following rights regarding your personal information:

6.1 Right to Access

You may request a copy of the personal information High Roller Casino holds about you. We will provide this information within 30 days of your request.

6.2 Right to Correction

If you believe any information we hold is inaccurate or incomplete, you can request corrections through your account settings or by contacting customer support.

6.3 Right to Deletion

You may request deletion of your personal data, subject to legal retention requirements. Account closure requests can be submitted to our support team. Note that certain data must be retained for regulatory compliance.

6.4 Right to Withdraw Consent

You may withdraw consent for marketing communications at any time by:

• Clicking "unsubscribe" in promotional emails
• Adjusting communication preferences in your High Roller Casino account settings
• Contacting customer support

6.5 Right to Object

You may object to certain data processing activities, such as direct marketing or profiling.

6.6 How to Exercise Your Rights

To exercise any of these rights, contact High Roller Casino Canada at [email protected] or through our customer support channels. We will respond to your request within 30 days and may require identity verification to protect your privacy.

7. Cookies and Tracking Technologies

High Roller online casino uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content.

7.1 Types of Cookies We Use

• Essential Cookies: Required for website functionality (login, session management, security)
• Performance Cookies: Collect anonymous data about website usage and performance
• Functional Cookies: Remember your preferences (language, settings)
• Marketing Cookies: Track your activity for targeted advertising and High Roller casino bonus offers

7.2 Managing Cookies

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality and your ability to use some features of HighRoller Casino. For more information, visit our Cookie Policy.

8. Third-Party Links and Services

High Roller Casino may contain links to third-party websites, payment processors, or services. We are not responsible for the privacy practices of these external sites. We recommend reviewing their privacy policies before providing personal information. This Privacy Policy applies solely to data collected by High Roller Casino Canada.

9. Children's Privacy

High Roller Casino online services are strictly for individuals aged 18 and older (or the legal gambling age in your province). We do not knowingly collect personal information from minors. If we discover that a minor has registered an account, we will immediately close the account and delete associated data. Parents or guardians who believe a minor has provided information to HighRoller Casino should contact us immediately.

10. International Data Transfers

While High Roller Casino primarily operates in Canada, some data processing may occur outside of Canada through our service providers and hosting partners. When data is transferred internationally, we ensure adequate protection through contractual safeguards, standard contractual clauses, or certification mechanisms. Your data will always be protected in accordance with Canadian privacy standards.

11. Changes to This Privacy Policy

High Roller Casino reserves the right to update this Privacy Policy to reflect changes in our practices, services, or legal requirements. Any material changes will be communicated via email or a prominent notice on our website at least 30 days before taking effect. The "Last Updated" date at the top of this policy indicates the most recent revision. Continued use of High Roller Casino Canada after changes constitutes acceptance of the updated policy.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or how High Roller Casino handles your personal information, please contact us:

13. Regulatory Compliance

High Roller Casino is committed to complying with Canadian privacy laws and regulations, including:

• Personal Information Protection and Electronic Documents Act (PIPEDA)
• Provincial privacy legislation where applicable
• Anti-Money Laundering and Terrorist Financing regulations
• Gaming regulations in Canadian jurisdictions where we operate

If you believe High Roller Casino has not complied with Canadian privacy laws, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada.