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Responsible Gaming at High Roller Casino

At High Roller Casino, we are committed to providing a safe and responsible gaming environment for all our players in Canada. We understand that while online gaming is an enjoyable form of entertainment for millions, it can become problematic for some individuals. This page outlines our responsible gaming policies, tools, and resources available to help you maintain control of your gaming experience at High Roller Casino Canada.

1. Our Commitment to Player Safety

High Roller Online Casino takes responsible gaming seriously. We believe that gambling should always be fun, social, and entertaining. When it ceases to be any of these things, it's time to take action. Our platform is designed with multiple safeguards and tools to help you stay in control of your gaming activities.

We are dedicated to:

  • Preventing underage gambling by implementing strict age verification procedures
  • Providing tools and resources for players to manage their gaming behavior
  • Training our customer support team to recognize and respond to problem gaming indicators
  • Partnering with leading responsible gaming organizations in Canada
  • Promoting awareness about responsible gaming practices across our platform

2. Self-Assessment and Warning Signs

Understanding your gaming habits is the first step toward responsible gaming. High Roller Casino encourages all players to regularly assess their relationship with online gaming. Ask yourself these questions:

  • Do you spend more time or money gambling than you can afford?
  • Have you tried to stop or reduce your gambling but been unable to do so?
  • Do you gamble to escape problems or relieve feelings of anxiety or depression?
  • Have you lied to family or friends about your gambling activities?
  • Has gambling caused financial problems or affected your relationships?
  • Do you feel the need to gamble with increasing amounts of money?
  • Have you borrowed money or sold possessions to finance gambling?

Important Notice

If you answered "yes" to one or more of these questions, you may be developing a gambling problem. High Roller Casino Canada urges you to seek help using the resources provided on this page and to utilize our self-exclusion tools immediately.

3. Responsible Gaming Tools at HighRoller Casino

High Roller Casino offers several tools to help you manage your gaming activities effectively. These tools are available through your account settings and can be adjusted at any time.

3.1 Deposit Limits

Set daily, weekly, or monthly deposit limits to control how much money you can deposit into your High Roller Casino account. Once set, these limits cannot be increased immediately – any request to raise limits will have a 24-hour cooling-off period.

  • Daily Limits: Control your spending on a day-to-day basis
  • Weekly Limits: Manage your budget over a seven-day period
  • Monthly Limits: Set long-term spending boundaries

3.2 Loss Limits

High Roller Online Casino allows you to set limits on the amount you can lose within a specific timeframe. This helps you maintain control over your overall gaming expenditure.

3.3 Session Time Limits

Set limits on how long you can play in a single session. When your time limit is reached, you will be automatically logged out of your account, helping you avoid extended gaming sessions.

3.4 Reality Checks

Enable reality check notifications to receive pop-up reminders during your gaming sessions. These reminders display how long you've been playing and your current balance, helping you stay aware of your gaming activity.

3.5 Take a Break

If you feel you need some time away from gaming, you can temporarily suspend your High Roller Casino account for a period of 24 hours, 48 hours, one week, or one month. During this period, you will not be able to access your account or deposit funds.

4. Self-Exclusion Program

For players who need a more extended break from gambling, High Roller Casino offers a comprehensive self-exclusion program. This is a serious commitment and should be considered carefully.

4.1 How Self-Exclusion Works

When you self-exclude from High Roller Casino Canada, your account will be closed for a minimum period of six months. During this time:

  • You will not be able to access your account or place any bets
  • Any promotional materials will cease immediately
  • You will not be able to create new accounts at HighRoller Casino
  • Any pending withdrawals will be processed before account closure
  • Remaining account balances will be returned to you via your preferred withdrawal method

4.2 Initiating Self-Exclusion

To self-exclude from High Roller Casino, contact our customer support team via email at [email protected] or through live chat. Our team will guide you through the process and ensure your account is closed promptly. You can choose self-exclusion periods of 6 months, 1 year, 2 years, 5 years, or permanently.

4.3 Multi-Operator Self-Exclusion

We encourage players in Canada to consider registering with provincial self-exclusion programs that cover multiple gaming operators. This ensures comprehensive protection across all gambling platforms.

5. Underage Gaming Prevention

High Roller Casino strictly prohibits anyone under the age of 19 (18 in Alberta, Quebec, and Manitoba) from creating an account or gambling on our platform. We employ robust age verification procedures during account registration.

Parents and guardians should be aware of the risks of online gambling and take appropriate measures to prevent minors from accessing gambling websites:

  • Install parental control software on devices used by minors
  • Never share your High Roller Casino login credentials with anyone
  • Monitor internet usage and be aware of the websites minors are visiting
  • Educate children about the risks associated with gambling

6. Support and Resources for Canadian Players

High Roller Casino partners with leading organizations in Canada that specialize in problem gambling support and treatment. These resources are available to all Canadian players:

National Resources

  • Problem Gambling Institute of Ontario (PGIO): www.problemgambling.ca
  • Responsible Gambling Council (RGC): www.responsiblegambling.org
  • Gamblers Anonymous: www.gamblersanonymous.org
  • ConnexOntario: Ontario residents support services

Provincial Resources

  • British Columbia: BC Responsible & Problem Gambling Program
  • Alberta: Alberta Health Services Addiction & Mental Health
  • Saskatchewan: Saskatchewan Health Authority
  • Manitoba: Addictions Foundation of Manitoba
  • Ontario: ConnexOntario
  • Quebec: Jeu: aide et référence
  • New Brunswick: Problem Gambling Services
  • Nova Scotia: Problem Gambling Services
  • Prince Edward Island: PEI Problem Gambling Services
  • Newfoundland and Labrador: Problem Gambling Helpline

7. Tips for Responsible Gaming

High Roller Casino recommends following these guidelines to ensure your gaming experience remains enjoyable and under control:

  • Set a Budget: Decide in advance how much money you can afford to lose and stick to that amount
  • Set Time Limits: Determine how long you want to play and use session timers to enforce these limits
  • Never Chase Losses: Accept losses as part of the game and never try to win back money you've lost
  • Don't Gamble When Emotional: Avoid playing at High Roller Casino when you're upset, stressed, or under the influence of alcohol or drugs
  • Balance Gaming with Other Activities: Maintain hobbies, social activities, and responsibilities outside of online gaming
  • Keep Perspective: Remember that the High Roller Casino bonus and other promotions are meant to enhance entertainment, not guarantee profits
  • Never Borrow to Gamble: Only use disposable income and never borrow money to fund your gaming activities
  • Take Regular Breaks: Step away from your device regularly to maintain perspective and avoid fatigue

8. High Roller Casino Bonus and Responsible Gaming

While the High Roller Casino bonus offers can enhance your gaming experience, it's important to understand that bonuses should never influence you to gamble more than you can afford. All bonuses come with terms and conditions, including wagering requirements. We encourage you to read these carefully and only accept bonuses if they align with your entertainment budget and gaming goals. Remember that all responsible gaming tools apply equally to bonus funds and real money.

9. Employee Training and Detection

Our customer support team at High Roller Online Casino receives regular training on responsible gaming practices and problem gambling indicators. They are equipped to:

  • Recognize signs of problematic gambling behavior
  • Provide information about responsible gaming tools and resources
  • Assist players in setting limits or self-excluding
  • Direct players to appropriate support organizations
  • Handle sensitive situations with empathy and professionalism

10. Regular Review and Updates

High Roller Casino is committed to continuously improving our responsible gaming practices. We regularly review our policies, tools, and procedures to ensure they meet the highest standards of player protection. We also stay informed about the latest research in problem gambling prevention and treatment to provide the most effective support to our Canadian players.

This Responsible Gaming policy was last updated on December 23, 2026 and reflects our ongoing commitment to player safety at HighRoller Casino.

Contact High Roller Casino Support

If you have questions about responsible gaming, need help setting limits, or want to self-exclude from High Roller Casino Canada, our support team is available 24/7:

Remember: Gaming should be fun. If it's not, we're here to help.